Contact
Contact the HorseFil Official Website and Order Desk
Quick answer
For orders, tracking, changes and refunds, call the order desk at +1 (302) 200-3480. For questions about this website, such as a typo, privacy or press, email contact@horsaefil.com, answered Mon-Fri 9:00am-5:00pm ET. The website inbox cannot see orders, so order questions by email will be sent back to the phone desk.
How do you contact HorseFil fast?
Pick the route that matches your question. Order questions go to the phone desk. Website questions go to email.
Both routes belong to the U.S. retail desk for HorseFil. Using the right one first means you are not passed back and forth between teams.
Who handles which HorseFil question?
Each question has one right place. This table shows where to go so you reach the right people the first time.
| Your question | Who handles it | How to reach them |
|---|---|---|
| Placing an order by phone | Order desk (BuyGoods) | +1 (302) 200-3480 |
| Where is my package? | Order desk | +1 (302) 200-3480, or the tracking link in your order email |
| Changing an address or pack | Order desk | +1 (302) 200-3480 |
| Refund or money-back claim | Order desk | +1 (302) 200-3480 with your order ID |
| Returning bottles | Returns address | 110 William Street, Floor 19, New York, NY 10038, USA |
| Matching a lot or CoA number | Order desk | +1 (302) 200-3480 with order ID and lot |
| A typo or wrong fact on a page | Website team | contact@horsaefil.com |
| Privacy or data questions | Website team | contact@horsaefil.com |
| Press and media | Website team | contact@horsaefil.com |
| Sales and partnerships | Sales team | Use the sales contact page |
| Whether HorseFil suits your health | Your doctor or pharmacist | Your own care provider |
What should you have ready before you call HorseFil?
A short list saves time on the call. Most questions can be solved in one go when the desk has these details.
Order ID
It is in your order confirmation email. Keep that email until the guarantee window has passed.
Full name and email
Use the same name and email you gave at checkout, so the desk can find the order.
Lot number
If your question is about a bottle, read the lot and best-before date from the bottle base when shown.
Order date
Refund claims are counted from purchase. The window is 60 days from purchase, unless the sales page prints a longer window.
Tracking number
For a late package, have the tracking number from your order email open.
How do you track a HorseFil order before you call?
You can often answer a shipping question yourself. The tracking link in your order email shows where the package is.
Orders ship from the US unless the sales page says otherwise. Shipping cost and delivery time are not published here, so the tracking page is your best guide. The shipping page has more detail.
Open your order email
Search your inbox for the order confirmation. Check the spam folder too.
Tap the tracking link
It shows the latest scan for your package.
Call if it stalls
If tracking has not moved or the email never arrived, call +1 (302) 200-3480 with your name and order date.
What are the HorseFil office and returns addresses?
There are two addresses, and each has one job. Do not mail returns to the office.
Both are in New York City. Double-check the street and floor before you post anything, since a package sent to the wrong one can slow your refund.
Office
4 World Trade Center, Floor 33, New York, NY 10007, USA. This is the business address for the desk. Orders and returns are not handled here.
Returns
110 William Street, Floor 19, New York, NY 10038, USA. Mail returned bottles here with tracking. Include your full name, email, and order ID.
How do you claim the HorseFil money-back guarantee?
Call the order desk at +1 (302) 200-3480 with your order ID. You have 60 days from purchase, unless the sales page prints a longer window.
The desk will confirm the return, then you mail the bottles to the returns address. The refund policy lists every step and the timing after they receive your package.
- Call first, then mail. A package with no claim on file is harder to match.
- Write your full name, email and order ID on a note inside the box.
- Keep your tracking number and the order email.
The money-back guarantee is a purchase policy. It is not a promise about results.
What can the HorseFil website team help with?
The website team looks after the pages on horsaefil.com. Write to contact@horsaefil.com for anything about the site itself.
- A typo, broken link or fact that looks wrong.
- A privacy request about data held by the site. The privacy policy explains what is kept.
- Press questions about the site or the retail desk.
- A fake HorseFil rating or page that claims to come from us.
We read every message during Mon-Fri 9:00am-5:00pm ET. For how we check and fix facts, see the about page.
How do you write a helpful email to the HorseFil website team?
A clear email gets a clear answer. Put the key facts in the first few lines.
Subject line
Name the topic in a few words, such as "Typo on pricing page" or "Privacy request".
The page address
Paste the link to the page you mean, so we open the right one.
What looks wrong
Quote the exact text and say what you think it should be.
Your source
If you have a label photo or a link, add it. It speeds up the check.
Please leave out card numbers and health details. The website team does not need them and cannot use them.
What can the HorseFil desk not answer?
Some questions need a different expert. The desk is there for orders and product facts, not health care.
- Whether HorseFil is safe with your medicines. Ask your doctor or pharmacist.
- A personal dose. Follow the directions printed on the product label.
- The amount of each ingredient, which is not published.
- Lab results for a lot, which are not published.
For safety basics, read the HorseFil side effects page before your first gummy.
How can you avoid HorseFil contact scams?
Only trust the contact details on this page. The order desk number is +1 (302) 200-3480, and the website email ends in @horsaefil.com.
The FDA warns that many men's energy and "enhancement" products sold online contain hidden drugs (FDA, 2026). Copycat sellers may also copy contact pages. If a message asks you to pay outside the secure order page, do not pay.
Contacting HorseFil: common questions
What is the HorseFil phone number?
The order desk number is +1 (302) 200-3480. It handles orders, tracking, order changes and refunds.
Can I email about my HorseFil order?
The website inbox at contact@horsaefil.com cannot see orders. For anything about an order, call +1 (302) 200-3480 with your order ID.
What are the hours for the website email?
The website inbox is staffed Mon-Fri 9:00am-5:00pm ET. Order desk hours are not published, so try calling during U.S. business hours.
Can I visit the office?
The office address is 4 World Trade Center, Floor 33, New York, NY 10007, USA. Walk-in hours are not published, and orders are not handled in person.
Where do I mail a return?
Send returns by tracked mail to 110 William Street, Floor 19, New York, NY 10038, USA. Include your full name, email and order ID inside the package.
How do I reach the sales team?
Use the sales contact page for sales questions. The website inbox handles pages, typos, privacy and press only.
Can the desk give medical advice?
No. The desk can share label and product facts. For questions about your health or medicines, talk to your doctor or pharmacist.
I lost my order email. What now?
Call +1 (302) 200-3480 and give the name, email and rough date you used at checkout. Those details give the desk what it needs to search for your order.
References
- U.S. Food and Drug Administration (2026). Tainted Sexual Enhancement Products.
Ready when you are
Order HorseFil from the authorized outlet
Packs of 1, 3 or 6 bottles, 30 gummies each, priced on the secure order page. Every order has a 60-day money-back guarantee. Questions first? Call +1 (302) 200-3480.
Keep reading
HorseFil Refund Policy
Who qualifies, how to return bottles and when the money reaches your card.
Read →BuyingHorseFil Shipping
Where orders ship from, how tracking works and what to do if a parcel is late.
Read →CompanyAbout Horsaefil
Who runs this site, how the Editorial Desk checks facts, and how the site earns money.
Read →